tsk...tsk

[j_cheney]

I ordered jjschwabach's new book "Curse's Captive" from Lulu (It's from Double Dragon Publishing, but I prefer the hard copy).

Today I got a package from them, but someone had put the wrong book inside. The invoice lists her book, but someone goofed. I have an e-mail from them now that says they'll respond to my question (How do I get the right book?) in one or two days.

Does anyone know how they handle this kind of thing?

ETA: LuLu contacted me and will be sending out the correct title. No word about sending backo the other book.

Comments

[orogeny.livejournal.com]

Sounds like a customer service issue to me! Hopefully they'll send you a postage paid mailing label so you can return the incorrect book, and they'll ship out the correct one right away.